Assessor Resource

CULLB510C
Develop and maintain community_stakeholder relationships

Assessment tool

Version 1.0
Issue Date: May 2024


This unit applies to individuals working in any industry or community context where there is a need for a pro-active approach to establishing and building networks and relationships between the organisation and its stakeholders.

This role requires the application of highly developed communication and planning skills and is therefore undertaken by individuals working autonomously, often with managerial responsibility.

This unit describes the performance outcomes, skills and knowledge required to develop and maintain community/stakeholder relationships. The unit focuses on the need for regular and ongoing consultation to maintain the quality of service provision.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Nil

Employability Skills

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary for the qualification in which this unit of competency is packaged, will assist in identifying Employability Skills requirements.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

development of appropriate relationships and networks to meet the needs of a specific workplace context

well developed communication skills to facilitate effective consultation with a broad range of stakeholders.

Context of and specific resources for assessment

Assessment must ensure:

involvement of and interaction with others to reflect the consultation and communication aspects of this unit

project or work activities conducted over a period of time to reflect the ongoing monitoring and implementation aspects of this unit

access to strategic plans and relevant policies and procedures manuals

access to resources to implement consultation processes.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate

evaluation of consultation programs developed and implemented by the candidate

review of consultation documentation prepared by the candidate

evaluation of candidate's response to different organisational and community scenarios to assess ability to develop links and networks for different contexts.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

CULLB508C Monitor and enhance information access

BSBFLM507B Manage quality customer service

BSBFLM509B Facilitate continuous improvement.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to manage and conduct formal and informal consultations on complex issues with a wide range of different stakeholders

planning and organisational skills to establish and monitor strategies and actions across a broad range of different activity

literacy skills to interpret and develop complex documents.

Required knowledge

role and nature of promotion, advocacy and networks in the relevant work context

nature and range of stakeholder groups, including special needs and potential cultural considerations

features, costs and benefits of different consultation mechanisms

networking techniques and strategies

planning and organisational techniques for community consultations

legal issues which might impact on community/stakeholder consultation, including relevant health and safety requirements.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Current and potential stakeholders may include:

other organisations

particular cultural or ethnic groups

academics, teachers and students or their representative bodies

stakeholders with special needs

stakeholders in remote areas

small or large businesses

staff in the broader organisation

affiliated and special interest groups e.g. clubs, societies, friends' organisations, or other community and/or cultural organisations

general community

Internal and external factors that affect planning may relate to:

current organisational objectives

resource constraints

political and social issues in the community

market trends

technological developments

Relationships may be ongoing or used for a specific purpose and may include:

obtaining regular stakeholder feedback

surveying stakeholder views on particular issues and services to assist development of new services or facilities

requests for financial support

market research

inclusion in public activities

exhibitions and outreach programs

involvement in the development of appropriate exhibitions, public programs and special events

Consultations may include:

formal consultative bodies

informal communication and feedback

regular liaison activities

newsletters or other regular or specific information provision

surveys

external committees, working parties or taskforces

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Forms

Assessment Cover Sheet

CULLB510C - Develop and maintain community_stakeholder relationships
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CULLB510C - Develop and maintain community_stakeholder relationships

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: